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Crisis Management Trainings

  • Crisis Management Trainings
  • 1 Day Certified Social Media Crisis Management Professional Workshop
  • 1 Day Crisis Management and Disaster Simulation Workshop
  • 2 Day BCI Crisis and Incident Management course
  • 3 Days Certified Crisis Management Specialist Workshop

Course description:

The prime focus of Crisis Management and Emergency Response is on safety of people and assets. Based on the Crisis Management standard BS 11200:2014, our Crisis Management Workshop covers all stages of the Crisis Management lifecycle, presented in an easy to understand step-by-step manner, right from effective Crisis Management design to implementation, training, skills, planning and control.

Our Trainers are highly experienced experts who have a good understanding of Crisis Management. Training methodologies include classroom interaction and group discussions, terminology, individual/group activities, case studies/videos etc.

Certified Crisis Management Specialist Workshop- 3 Days

The objective of the workshop is to enable participants to get a good understanding of Crisis Management not by just talking about it, but by living it. Multiple case studies simulate real-life experience.

BCI Crisis and Incident Management Course- 2 Days

Developed by the UK-based Business Continuity Institute, this course provides practical experience based on theoretical guidance, as to how to deal with a wide range of incidents that may be faced by an organization.

Crisis Management and Disaster Simulation Workshop- 1 Day

The prime focus of Crisis Management and Emergency Management is on safety of people, physical assets and image/reputation.

Certified Social Media Crisis Management Professional Workshop- 1 Day

During a social media crisis, you can expect all social eyes to be on you, watching your every move. How you publicly react and respond to the crisis will be the single determining factor in how quickly and efficiently your brand recovers from the stressful situation.

Course description:

During a social media crisis, you can expect all social eyes to be on you, watching your every move. How you publicly react and respond to the crisis will be the single determining factor in how quickly and efficiently your brand recovers from the stressful situation. Will you suffer long-term repercussions? Will your brand’s reputation suffer severe damage and discredit? Or will you come out of the situation with more loyal customers and advocates than you had before the crisis even hit?

This workshop aims to teach individuals how to handle a social media crisis, how to survive it by using the right strategy and how to adopt/deploy plans which can do wonders for your brand or organization. Using a combination of presentations, case studies and discussions, individuals will develop a practical understanding of concepts & terminology pertaining to social media crisis management.

This workshop entitles you to 8 CPE credits.

The workshop culminates in an examination leading to certification called ‘Certified Social Media Crisis Management Professional’.

Learning Objectives:
  • Understand what a social media crisis is and means to your company or organization
  • Understand the social media and crisis mindset it takes to overcome a social media crisis in record time
  • Know what mistakes to avoid at all costs
  • Be able to detect the red flags that indicate a social media crisis on the rise
  • Be prepared with the initial three steps to responding to a social media crisis
  • Know how to optimize your response to the crisis for maximum reach and findability
  • Provide an appreciation of the significance of Social Media
  • Establish the prominent role of Social Media in today’s 24×7 crisis
  • Provide insight into the various aspects of Social Media Crisis Management
  • Understand business imperatives of Social Media and managing the crisis arising
  • Appreciate different approach to handing of social media crisis management vs. regular crisis management
  • Understand how to build a social media crisis management plan
  • Assess the current preparedness for handling social media crisis
Who should attend:
  • Management Representatives vested with Crisis Management Responsibility
  • Full-time or part-time corporate communications teams

For further information please email us at: info@continuityandresilience.com

Course description:

The prime focus of Crisis Management and Emergency Management is on safety of people, physical assets and image/reputation. Simulating real-life, participants in this interactive workshop react to crisis situations as they unfold, experience first-hand the challenges of Emergency Response and gain an appreciation of the critical need for proactive planning, exercising and maintenance, as Emergency Response skills and techniques. First part of the workshop deals with Crisis Management concepts while the candidates are taken through a Disaster Simulation exercise during the second half. This fast-paced exercise is conducted primarily through role-plays in a simulated real-life disaster situation, to which participants will need to respond.

This workshop entitles you to 8 CPE credits.
Learning Objectives:
  • Familiarize and prepare staff to react quickly, decisively and effectively
  • Be able to recover and resume time-sensitive business operations within reasonable timelines
  • Minimize risk to your company and resources when disaster strikes
  • Be able to set up and operate a command centre effectively
  • Document, track, monitor and control events and actions
  • Effectively manage crisis communications with external and internal stakeholders
  • Gain an appreciation of the criticality of Crisis Management, and its key drivers
Who should attend:
  • Senior Management who may comprise the Crisis Management Team of the organization, responsible for managing the situation at a Leadership level
  • Operational Managers and all personnel involved in Emergency Response
  • Managers responsible for Risk Management, Physical Security, Facilities, HR and Administration
  • Members of the BCM Team, department BCM coordinators, recovery and support team
  • IT and Information Security professionals
  • Managers of any large office or operating facility
  • Internal and External Auditors responsible for auditing business continuity practices
  • Lead Auditors/Auditors responsible for other Management Systems

For further information please email us at: info@continuityandresilience.com

Course description:

Developed by the UK-based Business Continuity Institute (www.thebci.org), this course provides practical experience based on theoretical guidance, as to how to deal with a wide range of incidents that may be faced by an organization. This workshop looks at different exercising and coaching approaches and techniques that can be used by senior managers (often called the Incident Management Team during an incident) who may need to be involved in the incident response.

This workshop also covers various organizational structures and skills required to manage the strategic implications of an incident which may threaten welfare, reputation and viability. Most organizations have few opportunities to learn from their own crises (assuming they survive the incident!), so this workshop provides the opportunity for the Organisation Senior Leadership and Incident Management Team for advance planning and preparation, to learn from the experience (both success and failure) of others in handling organizational crises. This workshop can be utilized by all levels of the organization – Strategic level (top management, who are accountable for overall management of the incident, including reputation and key stakeholder concerns, as well as regulatory and legal obligations), Operational level (who are dealing with the Incident at a hands-on, on-the-ground level), and also at the Tactical level (for individuals who are supporting and providing resources to the Operational Team). Training methodologies include classroom training, individual/group exercises, case studies and role-plays, while videos and group discussions, knowledge checks and quizzes are made use of in order to enhance the participant learning experience.

This workshop entitles you to 16 CPE credits.
Learning Objectives:
  • What is an incident? How does it affect the Organisation? How do incidents evolve and develop?
  • What distinguishes an effective from an ineffective response? How can we develop a structure that gives us the best chance of successful incident management?
  • How do individuals react to incidents? How can we prepare them to react better?
  • What are the responsibilities of the top management team? How should the media be handled?
  • What resources and facilities does the team require? Contents of an Incident management plan
  • What are incident management quick wins? How are you going to implement what you have learned?
Who should attend:
  • Business Continuity, Disaster Recovery, Emergency Management, and Crisis Management practitioners or responders
  • Those responsible for exercising or coaching the Incident Management Team
  • Auditors wanting to gain an in-depth understanding of Crisis and Incident management
  • Professionals from IT DR or BCM-related domains such as Crisis and Risk

For further information please email us at: info@continuityandresilience.com

Course description:

Based on latest Crisis Management standard BS 11200:2014, this workshop comprises 2 parts:

A. Introduction to Crisis Management, various types of Crisis, and Crisis Management strategies B. Building a Crisis Management plan

The objective of the workshop is to enable participants to get a good understanding of Crisis Management not by just talking about it, but by living it. Multiple case studies simulate real-life experience. Participants in this interactive workshop react to crisis situations as they unfold, experience first-hand the challenges of appropriate response and gain an appreciation of the critical need for proactive planning, exercising and maintenance. Participants are given an overview of the various types of Crisis Management tools and the strategies for managing crisis. This fast-paced workshop is conducted in interactive manner to which participants will need to respond. Other training methodologies include classroom training and individual/group exercises, videos and group discussions.

This workshop entitles you to 24 CPE credits.
Learning Objectives:
  • Understand what a crisis is and means to your company or organization
  • Understand the Crisis Management and crisis mindset it takes to overcome a crisis in record time
  • Know what mistakes to avoid at all costs
  • Be able to detect the red flags that indicate a crisis on the rise
  • Be able to assemble the right crisis team for your organisation
  • Be prepared with the initial three steps to responding to a crisis situation
Who should attend:

All employees that are involved in or need to support the crisis management initiative within the organization. Particularly those from domains such as Crisis and Risk Management, Emergency Planning, Business Continuity Management, Corporate Communications, Operations, Facilities, Administration, Physical Security, HR, Audit, Legal and Compliance.

For further information please email us at: info@continuityandresilience.com

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